FAQ
Customer Help Center
Frequently Asked Questions
Find answers about ordering, payment, shipping, returns, account security, and shopping at torfrees.com. Our customer care team is always here to help make your shopping experience simple and enjoyable.
Ordering Assistance
How do I place my order?
To place an order, add your favorite resin art ornaments and home decor pieces to your shopping cart, then continue through our secure checkout process.
🛒 Checkout Steps
- Finish adding items to your shopping cart.
- Choose to complete payment through our website checkout or PayPal.
- Enter your customer information including email address, name, and delivery address.
- Apply any valid discount code in the discount field and click apply.
- Confirm shipping details and continue to payment.
- Complete your order and receive confirmation through email.
If you experience any difficulties during checkout, please contact our customer service team at service@torfrees.com .
Order Questions
What if my order contains missing or incorrect items?
If you receive missing products or incorrect items, please contact our support team with your order number and provide a clear image of the received package or product. We will review the issue and provide an appropriate solution.
How do I know my order was successfully submitted?
After completing your purchase, you will receive an order confirmation email containing your order number and purchase details.
Can I change my order after placing it?
Order changes may be requested on the same day before order processing begins. Please contact service@torfrees.com as soon as possible for assistance.
Shopping Cart & Website
How do I add items to my cart?
Visit the product page, choose your preferred option, and click the “Add to Cart” button. You can continue shopping or proceed directly to checkout.
How can I view or edit my shopping cart?
Click the cart icon at the top of the website to view your selected items. You can update quantities or remove products before completing your order.
Payment & Security
Payment Methods
We accept major credit cards including Visa, MasterCard, American Express, Discover, as well as PayPal and Apple Pay.
Secure Shopping
Your payment and personal information are protected through secure encryption technology.
Returns & Cancellations
What is your return policy?
Please refer to our Return Policy for detailed information regarding eligible returns and exchanges.
How can I cancel my order?
Cancellation requests should be submitted as soon as possible after purchase. Contact our support team at service@torfrees.com for assistance.
"At torfrees, every detail matters. We are committed to creating a smooth and enjoyable shopping experience for every customer."
Still Have Questions?
Our customer service team is ready to assist you. Contact us anytime at service@torfrees.com .